Referral Program Terms for SOLVi Pty Ltd

These Referral Program Terms (Terms) apply to your participation in the referral program operated by SOLVi Pty Ltd ABN 16 658 861 182 (SOLVi, we, us or our) (Program).

By registering a referral, you agree to be bound by these Terms.

Our Privacy Policy applies to personal information we collect in connection with the Program.

If you do not agree to these Terms, you must not register a referral.

2.1 Who may participate

You may participate in the Program if you are at least 18 years of age. You do not need to be a current or former client of SOLVi.

2.2 Who may be referred

You may refer any person who is at least 18 years of age and who is not already a client of SOLVi.

2.3 You may not refer yourself

You must not register a referral in respect of yourself, or in respect of legal services to which you will be a party.

2.4 Where you are connected to the Referred Person

This clause applies if you are an employer, recruiter, agent, adviser, educator, representative, or in any other position of trust or influence in relation to the Referred Person, or if you owe a duty to any person in connection with them.

Before registering the referral, you must:

• (a) tell the Referred Person that you may receive a reward from us for referring them;
• (b) tell your employer or principal that you may receive a reward, where you owe them a duty; and
• (c) obtain any consent required from the Referred Person, your employer, or your principal.

We may ask you to confirm in writing that you have complied with this clause, and may withhold a reward until you do.

2.5 Your warranty

By registering a referral, you warrant that:

• (a) you have complied with clause 2.4;
• (b) receiving a reward will not breach any duty you owe to any person; and
• (c) receiving a reward will not breach any law, or any professional, regulatory, or licensing obligation to which you are subject.

No reward is payable where this warranty is untrue, and we may recover any reward already paid.

3.1 How to register

You register a referral by completing the referral form published on our website and providing the information requested, including your contact details and the name and contact details of the person you are referring (Referred Person).

3.2 Consent of the Referred Person

Before registering a referral, you must obtain the Referred Person's consent to:

• (a) you giving us their contact details;
• (b) us contacting them about our services; and
• (c) us telling them that you referred them.

You warrant that you have obtained that consent and that you have made the Referred Person aware of our Privacy Policy where required by law.

We may decline to act on a referral, or withhold a reward, where we are not satisfied that consent was obtained.

3.3 Registration is required

A reward is payable only where a referral has been registered in accordance with clause 3.1 before the Referred Person engages us. We are not obliged to pay a reward in respect of a person who contacts us without a registered referral.

3.4 First registration prevails

Where more than one person registers a referral in respect of the same Referred Person, only the first registration received by us is eligible for a reward. No reward is payable to any person who registers a later referral in respect of that same person.

4.1 Qualifying engagement

Subject to clause 4.4, a reward becomes payable where the Referred Person:

• (a) enters into a costs agreement with SOLVi in respect of any matter we accept; and
• (b) makes payment for the legal services,

within 30 days of the date on which you registered the referral (Referral Period).

4.2 Expiry

If the Referred Person does not engage us within the Referral Period, the referral lapses and no reward is payable. You may register a further referral in respect of the same person at any time, and a new Referral Period will commence on that date.

4.3 Matters that attract a reward

Subject to clause 4.4, a reward may become payable in respect of any matter SOLVi accepts. The Program is not limited to any particular visa subclass, service, or category of client.

4.4 Minimum matter value

No reward is payable unless our professional legal fees for the matter are at least AUD $3,000, calculated in accordance with clause 5.1.

If a Referred Person first engages us for a matter below that amount and subsequently engages us for a matter of AUD $3,000 or more, a reward may become payable in respect of that later matter, provided it is entered into within the Referral Period.

5.1 Amount

The reward payable is up to AUD $500 per Referred Person, determined by our professional legal fees for the matter.

Our professional legal fees are the fees charged by SOLVi for legal services. They do not include any third party cost, whether or not that cost is paid through us. Third party costs include:

• (a) visa application charges payable to the Department of Home Affairs;
• (b) skills assessment fees;
• (c) registration fees, including AHPRA fees;
• (d) English language testing fees;
• (e) health examination and police check fees;
• (f) document certification and translation fees; and
• (g) any other disbursement or amount payable to a person other than SOLVi.

5.2 Two instalments

Each reward is payable in two instalments:

• (a) the first, when the Referred Person pays the deposit or first instalment under their costs agreement; and
• (b) the second, when the Referred Person pays the final instalment under their costs agreement.

5.3 Currency

All amounts stated are in Australian dollars, and all rewards are paid in Australian dollars.

6.1 Confirmation

Where a reward becomes payable, we will contact you to confirm this and to confirm the most appropriate method for you to receive it.

6.2 How you may be paid

A reward may be paid by any of the following methods:

• (a) electronic funds transfer to an Australian or international bank account;
• (b) a retail gift card, such as an Amazon gift card;
• (c) a donation in your name to a charity nominated by us; or
• (d) a credit against fees payable by you to SOLVi, if you are a current client.

6.3 Our discretion as to method

We will pay a reward by the method we consider most appropriate, having regard to any preference you express. Where a method is impractical, unavailable, or would cause us to incur unreasonable cost, we may pay the reward by another method listed in clause 6.2.

6.4 Time to respond

You must notify us of your election and provide any details we reasonably require within 30 days of the date we confirm the reward is payable. If you do not, the reward lapses and is no longer payable.

6.5 Payment timing

We will pay a reward within 60 days of receiving the details we require from you.

7.1 What you must not do

Every migration matter is different. Two people with similar backgrounds may face materially different pathways, timeframes, and costs, depending on matters that only emerge once our lawyers examine their circumstances.

Accordingly, you must not:

• (a) tell any person what we will do for them, what it will cost, how long it will take, or what outcome they can expect;
• (b) give any person migration, legal, or immigration assistance or advice;
• (c) make any representation on our behalf, or hold yourself out as our agent, representative, employee, partner, or affiliate;
• (d) use our name, logo, or intellectual property other than by sharing material we have published;
• (e) register a referral in respect of a person who has not agreed to being referred; or
• (f) send unsolicited messages, place paid advertising, or make any communication in breach of the Spam Act 2003 (Cth) or any other law, in connection with the Program.

7.2 Consequences

If you breach this clause 7, we may withhold or cancel any reward, whether or not it has become payable, and may remove you from the Program.

8.1 Our duty is owed to the Referred Person

If a Referred Person becomes our client, they are entitled to the full protection of legal professional privilege and our duty of confidentiality. That protection is owed to them alone.

8.2 What we cannot tell you

We cannot discuss with you the Referred Person's circumstances, the advice we give them, the fees they are charged, the progress of their matter, or its outcome, whether or not they have discussed those matters with you themselves.

8.3 What we will tell you

The only information we will provide to you in relation to a Referred Person is whether a reward has become payable, and when.

8.4 Reciprocal protection

If you are or become our client, the same protection applies to your matter.

9.1 No retainer

Registering a referral does not make you our client. We do not act for you in connection with a Referred Person, and we give you no legal advice in connection with a referral.

9.2 No standing

Because a Referred Person's matter is theirs alone, you may not make a complaint, claim, request, or demand of us on their behalf, and you have no recourse against us in connection with their matter, their fees, or its outcome.

9.3 Concerns

We can only accept a concern about a matter from the person whose matter it is. We will not engage with you in relation to a Referred Person's matter, because you are not our client in respect of it.

10.1 Their decision

A Referred Person is under no obligation to engage us and is free to decide that we are not the right firm for them.

10.2 Our decision

We may decline to act for any person, including where we do not believe we can properly assist them, where a conflict exists, or where acting would be inconsistent with our professional obligations.

10.3 No reward

No reward is payable where a Referred Person does not engage us, for any reason.

If a Referred Person withdraws, terminates their engagement, or their matter does not proceed to completion after the first payment has been made, no further instalment of the reward becomes payable.

12.1 Changes to the Program

We may change, suspend, or discontinue the Program at any time. Where reasonably practicable, we will publish notice of any material change on our website.

12.2 Changes to these Terms

We may amend these Terms from time to time. Any amendment takes effect from the date stated in the updated Terms. If you register a referral after that date, you are taken to have accepted the amended Terms.

12.3 Accrued rights

A change to the Program or to these Terms does not affect a reward that had already become payable before the change took effect.

12.4 Removal from the Program

We may remove you from the Program, and withhold or cancel any reward, if we reasonably believe you have breached these Terms or that your conduct is unlawful, misleading, or creates a risk to us, to a Referred Person, or to any other person.

We collect, use, store, and disclose personal information in connection with the Program in accordance with our Privacy Policy.

We will tell a Referred Person that they were referred to us, and by whom, where it is necessary or appropriate to do so.

14.1 Entire agreement

These Terms, together with our General Terms and Conditions and Privacy Policy, set out the entire agreement between you and us in relation to the Program.

14.2 Rights that cannot be excluded

Nothing in these Terms excludes, restricts, or modifies any right or remedy conferred by law, including under the Australian Consumer Law, that cannot lawfully be excluded, restricted, or modified.

14.3 Governing law

These Terms are governed by the laws of Queensland, Australia. You and we submit to the non-exclusive jurisdiction of the courts of Queensland, Australia.

14.4 Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable, that provision will be read down to the extent necessary or, if that is not possible, severed, and the remaining provisions will continue in full force and effect.

14.5 Waiver

A failure or delay by either party to exercise a right, power, or remedy does not operate as a waiver of it. A waiver is only effective if it is in writing.

14.6 Assignment

You must not assign or transfer your rights under these Terms. A reward is payable only to the person who registered the referral.

14.7 Interpretation

In these Terms, unless the context requires otherwise, the singular includes the plural and vice versa, a reference to legislation includes any amendment or replacement of it, including and similar expressions are not words of limitation, and headings are for convenience only and do not affect interpretation.

If you need to contact us about the Program or these Terms, you can contact us using the contact details published on our website.